You know what I am tired of having to deal with?
Bad customer service.
Ov-er it.
I want a button or a “go to” person – just one – to call when account representatives, sales people, tech support, and customer service reps go bad.
When I contact you with a problem? You had better bet your ass you should get back with me as soon as possible. When I have a question? You had better know the answer, get back with me in a timely fashion or point me in the direction of someone who can help me.
For example….
I just recently switched insurance companies because I really was paying too much for what I currently had. This new insurance company called me on a Saturday, no less, to get all of my automobile, home owners, camper and life insurance policies all nice and straight.
I was enthralled. I mean…here I was, saving a ton of money now, getting more coverage and was using a big name company that would surely take better care of me than the last company. Right?
Not even close.
Sure…I got the savings, but the “account representative” that initially talked to me for hours and showed so much concern and caring ended up being just a sales rep. Did he come out and tell me that?
Nope.
I had questions, there were problems with underwriting, the company needed other information and then I needed to know where everything stood…..Alas, he never called me back. His emails did not have a phone number – just a fax machine number, he never returned emails, and the 800 number was a fast cesspool of nastiness.
Come to find out, that guy only SELLS insurance, he doesn’t actually manage my account. I don’t get to have an account representative like I did at my other insurance company. When I have a problem, I get to call that damn 800 number just like every other tool out there, and hope like hell the random person answering the phone gives a shit.
Look folks. I am not asking anyone to do anything other than their job. You know…the thing they get paid to do? The very thing that I pay money to [insert company here] in order to have?
With the state of this country and the unemployment rates being all that they are, you would think that some people would make damn sure that they were performing at their very best.
I know that I am….I like having a job. Getting paid and having an income makes life far more enjoyable for me. I am always aware of people that ask questions, need information, require attention or just flat out want something from me while I am at my job. I take care of those people because that is what I get paid to do and I am as far from a customer service rep as you can get.
Interacting with the other people in an acceptable manor is your job no matter what you do.
Period.
If you have a problem with that – quit and let someone else worthy of being an active member of society have your job. You don’t deserve it anyways.
MichChick
Friday, August 21, 2009
Thursday, August 13, 2009
Politically speaking...
Sarah Palin.
Sigh.
While I remain vastly uninterested in anything that woman decides to do with her life, I do firmly believe it best if she fades into some sort of sunset. I kept all thoughts to myself during the campaign and even after, as the sheer onslaught of media coverage was already too much and I really did not care to add to her 15 minutes.
With that said, please allow me a moment.
When the news broke that she was going to retire, my first thought was that some scandal was forcing her out. Her need to be in the spotlight was almost as embarrassing as her complete inability to free style speeches. Therefore, I was quite surprised that she would give up such a platform voluntarily – but quite fine with the thought of never having to listen to her trip over her own tongue again.
All hell broke loose in Fox News land and the staunch GOP’s were freaking out – crying over who would lead them into the next presidency. Speculation was at an all time high and again Ms. Palin was being squawked about repetitiously. And just before the dust finally settled on her political coffin, she gave a rousing “good-bye” speech that made most of us ask “what the hell just happened?”
Alas, she is back in the news again for spouting off on her Facebook page - yet again on a subject she should have done her homework on first. My first problem is her chosen method of delivery. She isn’t Lindsey Lohan or Ashton Kutcher for Christ’s sake – so to publicly slam the president from the comfort of her Facebook page is laughable at best.
You can bet your ass that the AP and Fox News are all over it, thus the rant I am on now.
The good old GOP needs to acknowledge that it was a bad choice. Hell, even McCain knew it was, and we knew that too. To continue to act as though they “meant” it and that she should ever be taken seriously is an embarrassment for the county as a whole. I am sure, that for some people – she spoke the tune they have been waiting to dance to. But for a progressive country at large, filled with women who vote and speak in fully formed sentences – not so much.
I am not making negative statements against her as a person, mother, sister, wife or head of the PTA. But, I am stating that politically speaking, she was - The.Wrong.Choice. To allow one more damn segment of news ANYTHING to cover whatever mumbling crap is falling out of her mouth currently, is a shame.
GOP folk should be apologetic and promise that they have put her away some place safe where she cannot get to John Q. Public again.
Her and Dick Cheney.
MichChick
Sigh.
While I remain vastly uninterested in anything that woman decides to do with her life, I do firmly believe it best if she fades into some sort of sunset. I kept all thoughts to myself during the campaign and even after, as the sheer onslaught of media coverage was already too much and I really did not care to add to her 15 minutes.
With that said, please allow me a moment.
When the news broke that she was going to retire, my first thought was that some scandal was forcing her out. Her need to be in the spotlight was almost as embarrassing as her complete inability to free style speeches. Therefore, I was quite surprised that she would give up such a platform voluntarily – but quite fine with the thought of never having to listen to her trip over her own tongue again.
All hell broke loose in Fox News land and the staunch GOP’s were freaking out – crying over who would lead them into the next presidency. Speculation was at an all time high and again Ms. Palin was being squawked about repetitiously. And just before the dust finally settled on her political coffin, she gave a rousing “good-bye” speech that made most of us ask “what the hell just happened?”
Alas, she is back in the news again for spouting off on her Facebook page - yet again on a subject she should have done her homework on first. My first problem is her chosen method of delivery. She isn’t Lindsey Lohan or Ashton Kutcher for Christ’s sake – so to publicly slam the president from the comfort of her Facebook page is laughable at best.
You can bet your ass that the AP and Fox News are all over it, thus the rant I am on now.
The good old GOP needs to acknowledge that it was a bad choice. Hell, even McCain knew it was, and we knew that too. To continue to act as though they “meant” it and that she should ever be taken seriously is an embarrassment for the county as a whole. I am sure, that for some people – she spoke the tune they have been waiting to dance to. But for a progressive country at large, filled with women who vote and speak in fully formed sentences – not so much.
I am not making negative statements against her as a person, mother, sister, wife or head of the PTA. But, I am stating that politically speaking, she was - The.Wrong.Choice. To allow one more damn segment of news ANYTHING to cover whatever mumbling crap is falling out of her mouth currently, is a shame.
GOP folk should be apologetic and promise that they have put her away some place safe where she cannot get to John Q. Public again.
Her and Dick Cheney.
MichChick
Friday, August 7, 2009
Parenting blows...
I have a few friends that are at different stages in their lives and for various reasons, childless. I have one in paticular that fights an inner battle with herself as though having children is what classifies people as having worth. I call "bullshit" on that theroy.
First and foremost, I am 38 years old. The mere thought of just starting to have children now is hair raising and a theme of many unsettling nightmares I have.
Really.
When I hit the ripe old age of 44 my little beautiful children will ALL BE OUT of the coop….or at least legal to kick out… Either way, my parenting time in the sun is complete.
I think there is some insane bullshit pressure that we put on ourselves about having kids. Like it is the frosting on our life cake or something. People that you don’t know very well will have huge amounts of audacity when it comes to busting your balls about not having them…..like somehow you are a freak or missing out on something.
Here is the thing…..those people have kids - after all, misery loves company.
Having children is rewarding and yes, you do love them a lot - but I am not sure that it is the essence to life or necessary to feel fulfilled. There are tons of things in my life I will never get the pleasure of doing that could come close. That doesn’t make ME a freak. That bullshit only comes from not having kids.
The big, fat, nasty little joke that no one ever talks about? Having kids sucks ass most of the time.
No....It really, really does.
Yes…I get to have sacred love (but, it is conditional….any parent telling you different is lying thru their teeth), and I get to have pride and joy. One of those is a sin.
So what does that leave? I get to have deep seeded love and joy? Ok….well…that’s it.
The cost of that deep seeded love is: strife, depression, anger, resentment, hurt feelings, distrust, worry (like you have never experienced before), shock, horror, disappointment, bitterness and failure. You get ALL of that more than you do anything else and that is if they are normal functioning children. Throw in a dash of screw up and you have a whole other ballpark.
I love my dog Ripley almost as much. I do not love my other dog like that, but I sure do love Ripley. So….it is possible to get close to it with other things.
I know, I know….I make is sound horrid…..well, it is. It is hard and thankless and at the end of it all, they leave your house and forget you ever put yourself through all of it anyways.
"Shame on you MichChick! Being a parent is beautiful and fullfilling and what life is meant to be!"
Wrong.
That is your idea of what your life should be either because you have chosen that path or because you think you should. That does not negate the wonderful life that any individual could or does have sans any offspring.
Each individual has the right to choose thier life path. With or without children. All I am merely pointing out is the hidden truth that no one ever seems to want to talk about.
Look, being a parent...no wait...scratch THAT. Being a good parent is hard ass work. Really hard. Being great is subjective and I have no idea what goes into that, so I will not even try.
For those of you whom have chosen to forgo the childbearing part of life? Enjoy sleeping in on Saturday. Don't let anybody make you feel guilty about it either.
MichChick
First and foremost, I am 38 years old. The mere thought of just starting to have children now is hair raising and a theme of many unsettling nightmares I have.
Really.
When I hit the ripe old age of 44 my little beautiful children will ALL BE OUT of the coop….or at least legal to kick out… Either way, my parenting time in the sun is complete.
I think there is some insane bullshit pressure that we put on ourselves about having kids. Like it is the frosting on our life cake or something. People that you don’t know very well will have huge amounts of audacity when it comes to busting your balls about not having them…..like somehow you are a freak or missing out on something.
Here is the thing…..those people have kids - after all, misery loves company.
Having children is rewarding and yes, you do love them a lot - but I am not sure that it is the essence to life or necessary to feel fulfilled. There are tons of things in my life I will never get the pleasure of doing that could come close. That doesn’t make ME a freak. That bullshit only comes from not having kids.
The big, fat, nasty little joke that no one ever talks about? Having kids sucks ass most of the time.
No....It really, really does.
Yes…I get to have sacred love (but, it is conditional….any parent telling you different is lying thru their teeth), and I get to have pride and joy. One of those is a sin.
So what does that leave? I get to have deep seeded love and joy? Ok….well…that’s it.
The cost of that deep seeded love is: strife, depression, anger, resentment, hurt feelings, distrust, worry (like you have never experienced before), shock, horror, disappointment, bitterness and failure. You get ALL of that more than you do anything else and that is if they are normal functioning children. Throw in a dash of screw up and you have a whole other ballpark.
I love my dog Ripley almost as much. I do not love my other dog like that, but I sure do love Ripley. So….it is possible to get close to it with other things.
I know, I know….I make is sound horrid…..well, it is. It is hard and thankless and at the end of it all, they leave your house and forget you ever put yourself through all of it anyways.
"Shame on you MichChick! Being a parent is beautiful and fullfilling and what life is meant to be!"
Wrong.
That is your idea of what your life should be either because you have chosen that path or because you think you should. That does not negate the wonderful life that any individual could or does have sans any offspring.
Each individual has the right to choose thier life path. With or without children. All I am merely pointing out is the hidden truth that no one ever seems to want to talk about.
Look, being a parent...no wait...scratch THAT. Being a good parent is hard ass work. Really hard. Being great is subjective and I have no idea what goes into that, so I will not even try.
For those of you whom have chosen to forgo the childbearing part of life? Enjoy sleeping in on Saturday. Don't let anybody make you feel guilty about it either.
MichChick
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