Bad Customer Service

You know what I am tired of having to deal with?

Bad customer service.

Ov-er it.

I want a button or a “go to” person – just one – to call when account representatives, sales people, tech support, and customer service reps go bad.

When I contact you with a problem? You had better bet your ass you should get back with me as soon as possible. When I have a question? You had better know the answer, get back with me in a timely fashion or point me in the direction of someone who can help me.

For example….

I just recently switched insurance companies because I really was paying too much for what I currently had. This new insurance company called me on a Saturday, no less, to get all of my automobile, home owners, camper and life insurance policies all nice and straight.

I was enthralled. I mean…here I was, saving a ton of money now, getting more coverage and was using a big name company that would surely take better care of me than the last company. Right?

Not even close.

Sure…I got the savings, but the “account representative” that initially talked to me for hours and showed so much concern and caring ended up being just a sales rep. Did he come out and tell me that?

Nope.

I had questions, there were problems with underwriting, the company needed other information and then I needed to know where everything stood…..Alas, he never called me back. His emails did not have a phone number – just a fax machine number, he never returned emails, and the 800 number was a fast cesspool of nastiness.

Come to find out, that guy only SELLS insurance, he doesn’t actually manage my account. I don’t get to have an account representative like I did at my other insurance company. When I have a problem, I get to call that damn 800 number just like every other tool out there, and hope like hell the random person answering the phone gives a shit.


Look folks. I am not asking anyone to do anything other than their job. You know…the thing they get paid to do? The very thing that I pay money to [insert company here] in order to have?

With the state of this country and the unemployment rates being all that they are, you would think that some people would make damn sure that they were performing at their very best.

I know that I am….I like having a job. Getting paid and having an income makes life far more enjoyable for me. I am always aware of people that ask questions, need information, require attention or just flat out want something from me while I am at my job. I take care of those people because that is what I get paid to do and I am as far from a customer service rep as you can get.

Interacting with the other people in an acceptable manor is your job no matter what you do.

Period.

If you have a problem with that – quit and let someone else worthy of being an active member of society have your job. You don’t deserve it anyways.

MichChick